Terms of Service

1. Who We Are

SS Audiology Eighty Two Pty Ltd (ABN 94 702 554 050) is an audiology and hearing care provider operating in Melbourne VIC. References in these Terms to “we”, “us” and “our” mean SS Audiology Eighty Two Pty Ltd. References to “you” mean the user of this website or our client.

2. Our Services

We provide audiology and hearing care services, which may include hearing assessments, hearing aid advice, fitting and adjustment, earwax management where clinically appropriate, and ongoing hearing health support. The specific services to be provided to you, together with applicable fees, will be set out in a written quote or service agreement provided before any paid service commences.

3. Quotes, Fees and Payment

• Any quote provided by us is valid for the period stated on the quote, or thirty (30) days if no period is stated.
• Fees are payable in accordance with the terms stated on your quote or invoice.
• Where third-party products (such as hearing devices) are supplied, manufacturer warranties and supplier terms may also apply.
• We will inform you of any changes to quoted fees before proceeding with the relevant service.

4. Appointments and Cancellations

We ask that you provide reasonable notice if you need to reschedule or cancel an appointment. Repeated late cancellations or non-attendance may, at our discretion, attract an administrative fee, which we will always notify to you in advance wherever practicable.

5. Health Information and Clinical Scope

• Content on this website is general information only and does not constitute medical advice, diagnosis or treatment.
• Clinical recommendations are made only after an appropriate assessment of your individual circumstances.
• You should always consult a qualified health practitioner regarding your hearing health and before making decisions based on website content.
• You agree to provide accurate and complete information about your health history where it is relevant to the services we provide.

6. Your Responsibilities

When using this website, you agree not to: misuse the website or interfere with its operation; attempt to gain unauthorised access to any system or data; use the website for any unlawful purpose; or copy, reproduce or distribute website content without our prior written permission, other than as permitted by law.

7. Privacy

We handle personal and health information in accordance with our Privacy Policy and applicable Australian privacy laws. Our collection, use and disclosure of your information is described in that policy, which forms part of these Terms.

8. Intellectual Property

All content on this website, including text, graphics, logos and design, is owned by or licensed to SS Audiology Eighty Two Pty Ltd and is protected by Australian and international copyright law. You may view and print website content for your own personal, non-commercial use only.

9. Australian Consumer Law Guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with any service, you are entitled to cancel your contract with us and to a refund for the unused portion, or to compensation for its reduced value. For minor failures, we may provide a remedy within a reasonable time, such as repeating the service at no cost to you. You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by our failure to meet consumer guarantees.

10. Limitation of Liability

To the fullest extent permitted by law, and except where liability arises under a consumer guarantee that cannot be excluded, we are not liable for any indirect, incidental or consequential loss arising from your use of this website or our services. Where liability cannot be excluded, our liability is limited, at our option, to the resupply of the relevant service or the cost of its resupply, as permitted by the Australian Consumer Law.

11. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control or accept responsibility for the content, accuracy or practices of any third-party website.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with its revision date. Continued use of this website or our services after changes are published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force.

15. Contact Us

Questions about these Terms, or requests regarding our services, can be sent to ceo@ssaudiologyeightytwo.online. You may also reach us through our Contact page or request a free quote online.

Document details: Terms of Service · SS Audiology Eighty Two Pty Ltd · ABN 94 702 554 050 · Melbourne VIC